Responsibilities
– Maintaining a deep understanding of SensorTec’s products, solutions and services.
– Staying updated with the latest technological trends and advancements.
– Responding to client’s inquiries and diagnosing and troubleshooting technical issues.
– Conducting products and systems configuration, operation, testing and validation.
– Conducting products and systems demonstrations to showcase features and capabilities.
– Planning and managing the execution of POCs to prove the feasibility and effectiveness of the product and systems in the client’s environment.
– Acting as the primary technical point of contact during the demo and POC phases.
– Analyzing and resolving hardware, software, and network issues.
– Creating and maintaining technical documentation, user manuals and technical guides.
– Developing technical materials and conducting technical training sessions for clients and internal staff.
– Working closely with other teams such as sales, presales and development.
Qualifications
– BE (Information Technology, Computer Science, Computer Engineering, Electrical, Electronics and Communications) with V.Good grade or 2.7 GPA.
– Certifications in security systems, network administration, or other relevant areas.
– Minimum 3-4 years proven work experience as a Technical Support Engineer preferably within defense and/or security industry.
– Knowledge of various security systems and surveillance technologies and familiarity with IP-based systems and digital security technologies.
– Strong understanding of networking concepts, configuration and troubleshooting.
– Experience with installing, configuring, and maintaining security system hardware and software.
– Familiarity with different types of cameras, sensors, and control panels.
– Strong analytical skills to diagnose and resolve technical issues efficiently.
– Excellent verbal and written communication skills in a fluent English to assist clients and convey technical information clearly.
– Patience and empathy when dealing with clients’ issues.
– Attention to small details and careful setup, configuration and maintenance of products and systems.
– Experienced in MS Excel, Word and PowerPoint.
– Ability to work well in a team environment and collaborate with other departments.
– Independence and self-reliance.
General Information
– Work Location: SensorTec UAE: Office 701, Thuraya Tower 1, Dubai Internet City, Dubai-UAE.
– Working Hours: Monday to Friday from 9:00 AM to 5:00 PM.
– Reporting to Technical Sales Manager.
– Six months paid evaluation period.